Last updated: 13 November 2026

Miyoungs Pty Ltd (“Miyoungs”, “we”, “us”) operates miyoungs.com.au and skin clinics in Sydney City and Rhodes. We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and, as a health service provider in NSW, the Health Records and Information Privacy Act 2002 (NSW). This policy explains what personal information we collect, how we use it, and the choices you have.

1. Information we collect

• Contact and booking details. When you book, send an enquiry or contact us, we collect information such as your name, email address, phone number, preferred clinic and booking details. Online bookings are made through our booking provider, Vagaro.
• Health information. Our enquiry form asks about your age and skin concerns, and you may tell us about your skin or health when you contact us or visit the clinic. The fact that you have enquired about or received a treatment from us is also health information. Health information is sensitive information. We collect it only with your consent and use it only to respond to you and provide your care.
• Website usage information. When you visit our website, we and our service providers collect information such as your browser and device type, the pages you view and their web addresses, the website you came from, and the buttons you click (see section 4).

You may make a general enquiry without giving your name, but we will need your contact details to make a booking or respond to you.

If you are under 18, a parent or guardian must consent before we provide treatment.

2. How we use your information

We use your information to:

• respond to enquiries, and to manage bookings, appointments and your care
• contact you about your appointments, including by SMS and email
• improve our website and services
• measure and improve our advertising, as described in sections 4 and 5.

If we send you marketing emails or SMS, every message will include a simple way to unsubscribe.

3. Who we share it with

We share personal information only with organisations that help us run our business. These include our booking system (Vagaro), website hosting, email and SMS providers, Google and Meta. They receive only the information they need for that service. We take reasonable steps to make sure they protect it.

Some of these providers, including Google, Meta and Vagaro, may store or process information outside Australia, including in the United States.

We do not sell your personal information.

4. Cookies, analytics and advertising

Our website uses cookies and similar technologies from Google (Google Tag Manager, Google Analytics and Google Ads) and Meta (the Meta Pixel). They help us understand how people find and use our website, and whether our ads lead to enquiries, booking requests or calls.

These tools may receive:

• the web addresses of the pages you visit. Our page addresses can include the name of a treatment, for example /treatment/pico-laser/.
• clicks on booking buttons and phone numbers
• that an enquiry or booking request was completed, the clinic, the general type of booking (for example “free consultation” or “laser”) and its listed price.

We do not send your skin concerns, enquiry messages or treatment records to Google or Meta. Google and Meta may use this information to show our ads to people who have visited our website.

You can limit this by:

• blocking or deleting cookies in your browser settings
• using Google’s Ad Settings (adssettings.google.com) and the Google Analytics opt-out add-on (tools.google.com/dlpage/gaoptout)
• adjusting your ad preferences in your Facebook or Instagram settings.

5. Matching enquiries with our advertising

If you agree when you submit our enquiry form, your email address and phone number are securely encoded (hashed) and shared with Google, so we can tell whether your enquiry came from one of our ads.

We do not currently upload client lists to Google or Meta. If we do so in future, we will only include clients who have given us their express consent, and only their hashed contact details, never health or treatment details.

You can withdraw your consent at any time by emailing hello@miyoungs.com.au.

6. How we hold and protect your information

We hold personal information electronically in secure systems, including our booking and practice software, and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep health records for at least 7 years after your last visit (or, for clients under 18, until they turn 25), as required by NSW law. Other information is kept only as long as we need it.

7. Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us. We may need to confirm your identity first. We may charge a reasonable fee for providing access, but not for making a request.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact:

• the Office of the Australian Information Commissioner (oaic.gov.au)
• the NSW Information and Privacy Commission (ipc.nsw.gov.au).

9. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.

10. Contact us

Email: hello@miyoungs.com.au